Our Terms of Service

1. Service Contract & Delivery

This Service Agreement is entered into by and between MUCAHOST LTD ("We", "Us", or "Company") and the purchasing entity or individual ("You", "Client", or "Customer"). "Server" refers to any cloud container, bare-metal server, or network component provided by MucaHost.

MucaHost reserves the right to modify these Terms of Service at any time, effective immediately upon publication on this URL. By accessing or utilizing any part of MucaHost’s infrastructure, you explicitly agree to be legally bound by these terms.

2. 60-Day Money-Back Guarantee

If you are dissatisfied with our hosting performance, please contact our technical team to rectify the issue. If we fail to resolve your challenge, you are entitled to a full refund on eligible shared, WordPress, and cloud plans within 60 days of initial purchase.

3. 99.9% Uptime Service Level Agreement (SLA)

If your monthly network uptime falls below 99.9%, you are eligible for one month of equivalent hosting credit.

Credit claims must be submitted within 7 days of the incident. Pre-announced scheduled maintenance windows are excluded from SLA calculations. Uptime metrics are verified via official MucaHost status monitors.

4. Free Domain Promotion Policy

Select annual hosting subscriptions include a free domain registration for the first year.

• Limited to one free domain registration per unique billing account.
• Requires a continuous 12-month subscription before external registrar transfer is unlocked.
• If hosting is cancelled prematurely within 3 months, standard domain retail fees are deducted.

5. Backups & Customer Responsibility

MucaHost maintains automated daily and weekly system restore points strictly for disaster recovery. Clients are strongly encouraged to maintain their own independent off-site backups.

Restoration requests for suspended accounts may incur a one-time $10 archival fee. Terminated account backups are retained for a maximum of 13 days before automated purge.

6. Grounds for Suspension & Termination

MucaHost maintains a zero-tolerance policy for abusive practices. The following activities will result in immediate suspension or termination without notice:

1. Distribution of copyrighted intellectual property without authorized licensing.
2. Hosting adult, pornographic, or sexually explicit material.
3. Using shared hosting environments as open public file storage or bulk download repositories.
4. Deploying phishing pages, cryptocurrency miners, malware, or mail-bombing scripts.
5. Participating in network attacks, port scans, or unauthorized penetration attempts.
6. Falsifying WHOIS or billing contact credentials.

7. Billing, Invoices & Overdue Accounts

Invoices for shared and reseller hosting adhere to the following timeline:

• Days 1–3: Grace period with no service disruption.
• Day 4: Automated account suspension.
• Day 7: Late fee assessment added to unpaid invoices.
• Day 30: Permanent account termination and data purge.

Dedicated server instances are subject to immediate suspension upon payment due dates.